Bank can't help with payment reversal

I made a payment on 29 August 2017 for an amount of R350 and R450 via remote banking to a capitec bank account . Unfortunately the amount was paid to an incorrect account. So i called the bank and spoke to Tumelo Radebe who sounded like he would be helpful but eventually didn't. I was told that the money was already withdrawn by the account and therefore they can't do anything on their side, i have to open a case with the police and they will take it from. I asked, will i get my money back abd he dismissed me and said the police will answer that since this is a civil matter.