DD
Dylan D

1 reviews | Active since Oct 2019

09 Mar 2021, 14:38

"bank better, live better" - excuse me

Wow, just look at all the recent bad reviews haha'. I made a eft payment worth R3000, and after waiting a full day for an internal transfer, they billed me x4 transactions worth R12 000! So for one day I couldn't buy anything, like food or airtime plus I paid for all the capitec sms's and then they "reversed 3 payments" which I had to pay for again. Now the person I paid is telling me that he did not receive the R3000 since you reversed all the funds from his side. So I've waited 5 days for this to be corrected. Now I'm forced to go to the bank and put my life in danger in these dire times, I will probably close my capitec account and move to a consistent bank I can trust.

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Mar 2021, 15:04
Official
Good day Dylan 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank