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On the 08/04/2025 my husband deposited R3000.00 into my Capitec savings account. I received an SMS confirming the deposit. However, 10 minutes later, I received another SMS stating "CASH DEPOSIT CORRECTION" and the amount was reversed from my account.

This reversal has caused a significant inconvenience for me, as the deposited amount was allocated for a debit order with my creditor, which is scheduled to go off tonight. The reversal has put me at risk of incurring late payment fees and negatively impacting my credit score.

I urgently request that Capitec investigate and resolve this issue immediately. I need the R3000.00 deposit to be reinstated into my account to ensure that my debit order can be processed successfully tonight.

I expect Capitec to: 1. Investigate the cause of the reversal 2. Reinstate the R3000.00 deposit into my account

I would appreciate it if this issue could be resolved as soon as possible, ideally within the next 24 hours max.