KM
Kirsty M

1 reviews | Active since Nov 2017

09 Jan 2023, 13:35

BANK ALLOWING TRANSACTIONS AFTER ***** REPORTED

*****! After reporting a ********** transactions on my account IN NOVEMBER 2022 via card transactions, to Capitec BLOCKING my card in NOVEMBER!!! To only have the EXACT SAME transactions purchased viay BLOCKED CARD again in on 28 December 2022!!! I AGAIN called, was told I will be contacted in 24 hours which was on 29 December 2022... It has now been with a specialist team ever since then... This bank is commiting ***** and *****ing our money. I am proceeding with legal charges against Capitec as my card was blocked therefore how did anyone make purchases with my bank card in Belleville whilst I'm sitting in Pretoria WITH MY BLOCKED CARD. Someone better call me and refund my money PLUS the bank charges for the transactions along with the failed transactions. I'm done with playing nice! REF ***

0
Replies (2)
Capitec Bank
Capitec Bank's reply09 Jan 2023, 13:42
Official
Good day Kirsty

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
KM
Kirsty M's update09 Jan 2023, 14:35
Reviewer Update
*******. I have been waiting for how long already