Bank account Verification

My Capitec Application does not work as the app indicates that I need to verify my account. Therefore since last week I'm trying to verify my account, however the default message from the Capitec app is that i need to go into a branch to verify my account. I can't use my account, I can't access my funds, I can even book travel or make purchases, as my Capitec card is linked to other services. I find it strange that my account has been verified a number of times online and in the branch, yet this is still on going requirement by Capitec. My funds have been locked due to this request by Capitec, therefore I caution other customers to reconsider banking with Capitec, especially to avoid such situations that could impact assess to your own money. Capitec should understand by now, Most of us don't have time or resources to waste, just to go to a Capitec branch for verification..