Bank account suspension

After being a Capitec client for 10 years banking with this bank it troubled me a great deal to have my account suspended for an indefinite period owing to an alleged ***** case that was reported to it by a total stranger to me.I had to visit the branch in utter amazed that I wasn't able to transact with my card only to discover that it had been blocked by the bank without my knowledge. Today marks four months of waiting for an investigation process that has got no timeframe or whatsoever to conclude. I don't know who the investigator is but I'm constantly being told investigation is ongoing. I was not even on a single day contacted by the bank updating me on the case by the investigator in question. The bank has got every information one can think of which I believe would play an ancillary role in doing what they claim to be investigation including my addresses (all forms of them). I've had of other people's terrible experiences with the banks and sorts of abuse they inflict to their clients under the pretence of compliance with anti ***** and AML but this one is just outside of the ordinary. For a longest time I was so confident in this bank saying it is different from others and I have been proven otherwise by it and I'm now holding a different view altogether. The amount of inconvenience Capitec has caused me is inconceivably colossal. Much to my frustration and level of disappointment I have even ceased visiting and phoning the bank. I've did all that for my peace of mind following a serious psychological assualt I've suffered as a result of this.