Bank Account "on hold"

<p>On the 20/02/2017 Capitec Bank together with Colvan Trust put my bank account on hold, we've a 2yr old boy who doesn't have nappies till now . I was never informed that my account is closed till I went to buy nappies onlyto find that I can't access my own hard earned money and the lady by the name of Tanya Botha enjoyed my frustration saying "I finally got your attention ". Is this a proper /legal thing to do - if you can't reach someone over the phone you close their Bank accounts ???</p>