MW
Melanie W
1 reviews | Active since Jan 2021
29 Apr 2024, 19:42
Bank account made inactive
My bank account has been made inactive and I have life insurance debit orders going off and I pay money in every month. This is absolutely not acceptable. I have had these debit orders for over 10 years going off my account. I was not even informed of this and do not know since when this has happened. I cannot even check if my money is still in my account now and an not even sure what is happening. I read on other reviews that some clients have lost all their money which is very concerning.
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Replies (2)MW
Melanie W's updateReviewer Update
29 Apr 2024, 20:03I contacted the customer care line and they were very helpful. The problem was sorted out within a couple of minutes. I was really grateful for the lady who assisted me.
MW
Melanie W's update29 Apr 2024, 20:03
Reviewer Update
I contacted the customer care line and they were very helpful. The problem was sorted out within a couple of minutes. I was really grateful for the lady who assisted me.
Capitec Bank's replyOfficial
29 Apr 2024, 20:14Good day
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply29 Apr 2024, 20:14
Official
Good day
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec