Bank account hacked

I recently received feedback from Justin at capitec. I am very disgusted in his response. Capitec knows who hacked my account bit cannot repay my money back. In the email they sent me, the do admit that the hacker got into their system. They are saying that whoever used the.internet banking from "my App" knew my pin, however I did not give anyone information on my banking details. I am very disappointed in the service that I got from them. I will not accept that my money was just taken out of my account. I will take this matter to the ombudsman of capitec.