EL
Esther L
1 reviews | Active since Sept 2022
06 Sept 2022, 09:12
Bank account closed
Capitec is the worst bank, my account is been blocked, they even gave an instruction to Tyme bank to also block my account. No proper investigation, the person who sent me money said the bank says *****ent amounts are less than R300 she gave me the reference number, dates don't even correspond. I have been trying to get hold of the ***** department and no one answers the phone. I am being treated like a ********/ a huge ********* over something i don't know. Can't get the answers cause they dont even pick up the phone. I transfered my own hard earned money to Tyme bank and the close the account as well. So i can't even buy food or airtime.. its living hell. Hate the bank
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Capitec Bank's replyOfficial
06 Sept 2022, 09:15Good day Esther Legodi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply06 Sept 2022, 09:15
Official
Good day Esther Legodi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
EL
Esther L's updateReviewer Update
08 Sept 2022, 21:12I had to write here again because you not responding to my emails. I was promised by Tariq my matter will be resolved today but still hasn't, what i would like to know how come the person who sent me money has ********** amounts on the 28th August less than R300, but you claim the money she sent me on the 25 and 26 August is ********** of the amount R2266 and R2000. I have been in a situation where going to the bank is a mission, i have been giving you all the information and sending emails but no one replies, i had to force my self even though i can't walk to the bank, they gave me this incident number ***2. Please unblock my account and tyme bank account because my kids are starving. I have no idea where the money my niece sent originated. I am not a *********. Do you investigations and stop closing accounts. If i need to send back her money i will. Its clear you don't care.
EL
Esther L's update08 Sept 2022, 21:12
Reviewer Update
I had to write here again because you not responding to my emails. I was promised by Tariq my matter will be resolved today but still hasn't, what i would like to know how come the person who sent me money has ********** amounts on the 28th August less than R300, but you claim the money she sent me on the 25 and 26 August is ********** of the amount R2266 and R2000. I have been in a situation where going to the bank is a mission, i have been giving you all the information and sending emails but no one replies, i had to force my self even though i can't walk to the bank, they gave me this incident number ***2. Please unblock my account and tyme bank account because my kids are starving. I have no idea where the money my niece sent originated. I am not a *********. Do you investigations and stop closing accounts. If i need to send back her money i will. Its clear you don't care.