BANK ACCOUNT BLOCKED FOR MORE THAN 2 YEAR WITHOUT ANY ASSISTANCE

In 2023 my husband and i was held hostage and the ******* transferred all the money from my husband’s Capitec account. We later called Capitec to stop the account, we followed all the necessary steps which include making a police statement. I don’t know how many times we went to Capitec branches to get our account opened. Initially we submitted the police statement and all the needed documents to Capitec in Keywest mall in March 2023. Since then they kept on saying that the account is under investigations. It’s been more than 2 years already. We also went to Capitec branch in Horizon View (Roodeport) around March 2025 to seek help because my brother had deposited money into that account twice (+_R3000) unaware that the account was blocked, surprisingly the money went into the account, we saw the text messages confirming that there was money deposited into that account & my brother sent us proof of payments. When we got to Capitec Horizon View, Apparently they couldn’t even see the documents we submitted in 2023 on the system. How pathetic. All the lady (Nicole) could say was “ i will call you guys when i have a breakthrough”. Since then , the situation has been the same. This is frustrating!!! What kind of bank is this? How can the account be blocked but money still goes in? We have used Capitec for donkey’s years, only for us to be treated like this! What kind of investigation takes more than 2 years without them even getting back to us?