Bank *****

I reported ***** on my banking account on 09 Oct 25, with SAPS Case 77/10/2025, and the bank case number ***5 on the same day. The bank employee told me the matter will be investigated within 10 days, and I will be notified of the outcome. After more than 2 weeks, I contacted the bank to find out what progress was made. I was then informed that it will be followed up and they will get back to me. I them received a phone call from a bank employee, informing me that the money was drawn, and some transferred to another account, and I will not be reimbursed. This after I had given them the phone number from which I, in my mind, had received a phone call from an Capitec employee, who spoke to the person, and while speaking, left the banking hall, and completed the call away from earshot. WHY?? is the question. I am of the opinion that the bank emplyees are in cahoots, and no attention was actually given to this matter.