BM
Bernard M
1 reviews | Active since Nov 2018
08 Mar 2025, 12:59
*********** Bank !!!!
I logged an insurance claim for my deceased mother on the 04 March 2025 . Insurance turn around times are 24 hours for natural death as per Thier policy . Today it's the 08 March I still don't have feedback from the insurers.As per client services my ticket was closed,there's no reason why it was closed ,they have since opened a new ticket that will have a new turn around time .I have to bury my mom and the bank is not helping . I'm really disappointed with the disgusting level of service I've received from the bank . Case no ***7
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Capitec Bank's replyOfficial
08 Mar 2025, 14:35Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply08 Mar 2025, 14:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.