MS
Matome S

1 reviews | Active since Mar 2020

25 Apr 2023, 05:36

**** bank

I have transferred money from my FNB account to my Capitec account using immediate transfer. After that I received an SMS notification that the money has been received into my Capitec account,however when I check my account it reflect R0.00. And when I check with FNB the money was transferred successfully immediately and I was charged for immediate transfer. Which Capitec is not crediting my account immediately hence I paid for that.. Which means I lost the charge I paid for immediate transfer from FNB. Which means my transfer is normal according to capitec failing to understand that I paid for that immediate transfer which is R40 per transfer . I want my money plus immediate transfer charge because I wanted to spend that money immediately I receive it so now I did not receive it. Which is useless to call it immediate transfer. I think a court case will be reported for this and someone had to answer .

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Apr 2023, 06:22
Official
Good day Matome

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank