LM
Luvuyo M
1 reviews | Active since Sept 2024
17 Sept 2024, 13:59
*********** BANK
What kind of service is this bank giving to its clients? Me and my nephew we got inheritance from my late brother's estate and it was paid to our bank accounts respectively. This bank froze those funds and we've been calling with no positive feedback. My nephew decided to write a review here and his money was released this morning. I called enquiring about mine but up until this hour my account is still frozen. If they could release my nephew's funds, what are they still investigating on my account where as I also provided them with all the documents they asked for? This just shows the incompetence of the staff of this bank. In fact this bank is a joke. I just want my money then you can close this account.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
17 Sept 2024, 14:12Hi Luvuyo, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply17 Sept 2024, 14:12
Official
Hi Luvuyo, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
LM
Luvuyo M's updateReviewer Update
18 Sept 2024, 06:23Why is my account still blocked 7 days later?
So this official who's been dealing with my case doesn't care about me? He/she never called me even though they can see the calls I made and emails I sent.
My nephew's account was unblocked yesterday morning but mine is still blocked.
I'll make you trend on social media on how you treat black people. I'm going to tag EFF on those posts.
So this official who's been dealing with my case doesn't care about me? He/she never called me even though they can see the calls I made and emails I sent.
My nephew's account was unblocked yesterday morning but mine is still blocked.
I'll make you trend on social media on how you treat black people. I'm going to tag EFF on those posts.
LM
Luvuyo M's update18 Sept 2024, 06:23
Reviewer Update
Why is my account still blocked 7 days later?
So this official who's been dealing with my case doesn't care about me? He/she never called me even though they can see the calls I made and emails I sent.
My nephew's account was unblocked yesterday morning but mine is still blocked.
I'll make you trend on social media on how you treat black people. I'm going to tag EFF on those posts.
So this official who's been dealing with my case doesn't care about me? He/she never called me even though they can see the calls I made and emails I sent.
My nephew's account was unblocked yesterday morning but mine is still blocked.
I'll make you trend on social media on how you treat black people. I'm going to tag EFF on those posts.
LM
Luvuyo M's updateReviewer Update
19 Sept 2024, 07:27I'm am not going to stop until I get my money.
I'll involve EFF in this matter.
Yesterday I was on a call for 2h57 and still didn't get my matter resolved. Worst part of it a lady by the name of Asanda who is a team leader at ***** department put me on hold for more than an hour.
After 2 hours 57 minutes I decided to end the call and call again, guess what I was told Asanda went out for lunch. So she put me on hold and left for lunch.
I've been telling these people that we had a funeral at home last weekend and I had to borrow money from people and I said I'd give them last Monday, thinking this Capitec would release my funds since I provided them with all the proof they needed. But until now I still can't access those funds.
What kind of bank treats it's clients like *******?
I've exhausted all the avenues, EFF will take over from here.
I'll involve EFF in this matter.
Yesterday I was on a call for 2h57 and still didn't get my matter resolved. Worst part of it a lady by the name of Asanda who is a team leader at ***** department put me on hold for more than an hour.
After 2 hours 57 minutes I decided to end the call and call again, guess what I was told Asanda went out for lunch. So she put me on hold and left for lunch.
I've been telling these people that we had a funeral at home last weekend and I had to borrow money from people and I said I'd give them last Monday, thinking this Capitec would release my funds since I provided them with all the proof they needed. But until now I still can't access those funds.
What kind of bank treats it's clients like *******?
I've exhausted all the avenues, EFF will take over from here.
LM
Luvuyo M's update19 Sept 2024, 07:27
Reviewer Update
I'm am not going to stop until I get my money.
I'll involve EFF in this matter.
Yesterday I was on a call for 2h57 and still didn't get my matter resolved. Worst part of it a lady by the name of Asanda who is a team leader at ***** department put me on hold for more than an hour.
After 2 hours 57 minutes I decided to end the call and call again, guess what I was told Asanda went out for lunch. So she put me on hold and left for lunch.
I've been telling these people that we had a funeral at home last weekend and I had to borrow money from people and I said I'd give them last Monday, thinking this Capitec would release my funds since I provided them with all the proof they needed. But until now I still can't access those funds.
What kind of bank treats it's clients like *******?
I've exhausted all the avenues, EFF will take over from here.
I'll involve EFF in this matter.
Yesterday I was on a call for 2h57 and still didn't get my matter resolved. Worst part of it a lady by the name of Asanda who is a team leader at ***** department put me on hold for more than an hour.
After 2 hours 57 minutes I decided to end the call and call again, guess what I was told Asanda went out for lunch. So she put me on hold and left for lunch.
I've been telling these people that we had a funeral at home last weekend and I had to borrow money from people and I said I'd give them last Monday, thinking this Capitec would release my funds since I provided them with all the proof they needed. But until now I still can't access those funds.
What kind of bank treats it's clients like *******?
I've exhausted all the avenues, EFF will take over from here.