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Bryden C

1 reviews | Active since Nov 2013

07 Jul 2019, 07:34

Baning offline again

Capitec bank offline again. No warnings or apologies, they just decided they wont work today! Time to move to a better bank...

0
Replies (10)
Capitec Bank
Capitec Bank's reply08 Jul 2019, 11:43
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
 
 Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Capitec Bank
Capitec Bank's reply08 Jul 2019, 13:50
Official
Hi Bryden C

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable. 

Please return my call on ***.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply09 Jul 2019, 12:45
Official
Hi Bryden C

Kindly be advised I've been trying to contact you but you've been unreachable. 

Please urgently respond with a convenient time  to contact you or alternatively, return my call on ***.

Kind regards
Capitec Bank 
BC
Bryden C's update09 Jul 2019, 16:59
Reviewer Update
Hi Nazley,
I have tried calling you back but they say you not there.
I dont see the need for a call, your bank was down when I tried to access my account, this caused inconvenience and frustration. I called your call center and they said they dont know how long you will be offline for.

What more do you need to discuss?

Regards
Bryden C

Capitec Bank
Capitec Bank's reply10 Jul 2019, 15:07
Official
Hi Bryden C

Thank you for getting back to me.

I wanted to personally apologise for inconvenience and frustration you felt due to our systems being offline. 

However, since you do not see a need for a call, I will close the matter on our end. 

Kind regards
Capitec Bank 
BC
Bryden C's update21 Jul 2019, 16:57
Reviewer Update
Today when trying to draw cash, again your ATM would not complete a successful transaction.
So to recap my experience... Your Internet products dont work, your ATM's dont work.
What will I discover next?
Capitec Bank
Capitec Bank's reply22 Jul 2019, 11:40
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
 
BC
Bryden C's update23 Jul 2019, 10:56
Reviewer Update
Dear Mr Capitec,

I did manage to arrange alternative funds for transport and got home safely.
So there is nothing further as I resolved it myself.


Capitec Bank
Capitec Bank's reply06 Aug 2019, 12:31
Official

Hi Bryden

Thank you for advising the matter has been resolved as we have been attempting to get hold of you numerous times, please accept our apology for the inconvenience and frustration you experienced.

Kind regards

BC
Bryden C's update06 Aug 2019, 12:58
Reviewer Update
Dear Kind Regards

It's the 6th of August already, you have very bad response times.

I advise that you seek customer service training on how to word responses.
"attempting to get hold of you numerous times" is bad English.
Also you have not once left your actual name so, as an adult how must I take you seriously?

Now leave me alone OK ! !