TM
Tracy M

1 reviews | Active since Dec 2019

14 Oct 2023, 14:32

Balances on the app

Dear Capitec, can we please have our balance show like it used to. As customers its really depressing to see money that's not even there anymore. I request humbly that our app only shows the current balance. If we wanted to see two balances we would be using other banks that can't be mensioned. I belive im not the only one that doesn't want two balances showing. I hope the rewuest is given some consideration.

0
Replies (2)
Capitec Bank
Capitec Bank's reply14 Oct 2023, 14:38
Official
Good day Tracy

 We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Oct 2023, 12:26
Official
Hello Tracy Matlapeng
With reference to our email correspondence.
I trust that you satisfied with the outcome.
We have proceeded to close your complaint.
Kind regards
Complaint management