balances in my account not adding up

I called the call centre 3 times. to get answers as to why the balance on my statement and on the sms notification don't match. I sent 2 emails Sat and Sunday night and promised that someone will get back to me. Needless to say no one has gotten back to me. Now I have to take time off work to go to the branch to hopefull get assisted. the people I spoke to: <br> Connie Banda, Zenzele Buthelezi, I cc'd Nelson Zweni and Kgaugelo Magagula. the last ref number i was given ***8.<br> <br> I'm really frustrated and would love a resolution ASAP. <br> <br> Regards, <br> Gugu