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Shahida E

1 reviews | Active since Mar 2015

16 Nov 2015, 16:00

Balances in my account not adding up

I have seen for a long time now that when ever I make a purchase from my account the balance that shows on my sms is not the same as i worked it out. Eg if my balance in my account shows R100 and I purchase something for R50, my balance suppose to be R50 but no this is not so. My account shows a balance of R30 rands. It is far less than it should be. Where is my money going too. This is plain *******. I would like an explanation for this.

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Nov 2015, 08:16
Official
Hello essopsr@,

I acknowledge your posting, and have referred it to Jennine Seholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank