CN
Cynthia N
1 reviews | Active since Feb 2025
17 Feb 2025, 09:01
Bad,poor and rotten service
Good day Consumers of Capitec Bank, I'm Cynthia Ndlovu I lodge an incident with Capitec on the 11 th of February 2025 to reverse my money of R387,60 ×2. They promised to reverse my money with no turn around time ,they claim to have a backlog,which is not my fault. Their service and communication responses are poor and vague. Guys let's open our eyes Capitec doesn't care about their customers.
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Replies (3)CN
Cynthia N's updateReviewer Update
17 Feb 2025, 09:04The incident number: ***, this is the reference given to me
CN
Cynthia N's update17 Feb 2025, 09:04
Reviewer Update
The incident number: ***, this is the reference given to me
Capitec Bank's replyOfficial
17 Feb 2025, 10:36Good day Cynthia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply17 Feb 2025, 10:36
Official
Good day Cynthia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
CN
Cynthia N's updateReviewer Update
18 Feb 2025, 18:43Good evening Capitec.
It's only fair of me to come back and report back. That I received my funds back into my account just now. Thanks for taking my complain to heart even if I had to resolve to hello Peter to get your attention but fair is fair. Thank you and thank you for hello Peter to give us this platform to deal with our complaints and unhappiness.
It's only fair of me to come back and report back. That I received my funds back into my account just now. Thanks for taking my complain to heart even if I had to resolve to hello Peter to get your attention but fair is fair. Thank you and thank you for hello Peter to give us this platform to deal with our complaints and unhappiness.
CN
Cynthia N's update18 Feb 2025, 18:43
Reviewer Update
Good evening Capitec.
It's only fair of me to come back and report back. That I received my funds back into my account just now. Thanks for taking my complain to heart even if I had to resolve to hello Peter to get your attention but fair is fair. Thank you and thank you for hello Peter to give us this platform to deal with our complaints and unhappiness.
It's only fair of me to come back and report back. That I received my funds back into my account just now. Thanks for taking my complain to heart even if I had to resolve to hello Peter to get your attention but fair is fair. Thank you and thank you for hello Peter to give us this platform to deal with our complaints and unhappiness.