GE
Gideon E
1 reviews | Active since Nov 2017
17 Oct 2024, 10:43
BAD USER EXPERIENCE with their vehicle licence renewal system
I have been waiting for 8(EIGHT) days for the courier company to deliver my vehicle licence i renewed... Every morning I get an sms saying "we will be delivering today" but NO delivery... NO way to contact them... and NO way to give feedback... EISH.... PLEASE HELP!!!!
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Replies (2)
Capitec Bank's replyOfficial
17 Oct 2024, 11:22Good day Gideon
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply17 Oct 2024, 11:22
Official
Good day Gideon
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
GE
Gideon E's updateReviewer Update
21 Nov 2024, 11:09Hi, so just an update:
1. On the 17th I posted a review... Capitec responded.
2. They contact me 3 days later to fix the problem...
3. The problem was that the designated couriers bulls#$% the delivery and decided that we had to come pick it up...
4. Capitec Complaints then engaged them... which led to delays that took them more than 2 weeks to get back to us...
5. As this was incredibly urgent we went to the couriers and got the license...
6. it is now a month later and Capitec for some reason never got feedback from the couriers...
7. The couriers seem to be the Licensing authority and there are massive issues with their system...
The Capitec process is in theory a wonderful and amazing opportunity... but... we live in South Africa and it seems that government has its own objectives that don't align with the people's.
Capitec, this is an amzing system... badly implemented with governement stuffing it up.
1. On the 17th I posted a review... Capitec responded.
2. They contact me 3 days later to fix the problem...
3. The problem was that the designated couriers bulls#$% the delivery and decided that we had to come pick it up...
4. Capitec Complaints then engaged them... which led to delays that took them more than 2 weeks to get back to us...
5. As this was incredibly urgent we went to the couriers and got the license...
6. it is now a month later and Capitec for some reason never got feedback from the couriers...
7. The couriers seem to be the Licensing authority and there are massive issues with their system...
The Capitec process is in theory a wonderful and amazing opportunity... but... we live in South Africa and it seems that government has its own objectives that don't align with the people's.
Capitec, this is an amzing system... badly implemented with governement stuffing it up.
GE
Gideon E's update21 Nov 2024, 11:09
Reviewer Update
Hi, so just an update:
1. On the 17th I posted a review... Capitec responded.
2. They contact me 3 days later to fix the problem...
3. The problem was that the designated couriers bulls#$% the delivery and decided that we had to come pick it up...
4. Capitec Complaints then engaged them... which led to delays that took them more than 2 weeks to get back to us...
5. As this was incredibly urgent we went to the couriers and got the license...
6. it is now a month later and Capitec for some reason never got feedback from the couriers...
7. The couriers seem to be the Licensing authority and there are massive issues with their system...
The Capitec process is in theory a wonderful and amazing opportunity... but... we live in South Africa and it seems that government has its own objectives that don't align with the people's.
Capitec, this is an amzing system... badly implemented with governement stuffing it up.
1. On the 17th I posted a review... Capitec responded.
2. They contact me 3 days later to fix the problem...
3. The problem was that the designated couriers bulls#$% the delivery and decided that we had to come pick it up...
4. Capitec Complaints then engaged them... which led to delays that took them more than 2 weeks to get back to us...
5. As this was incredibly urgent we went to the couriers and got the license...
6. it is now a month later and Capitec for some reason never got feedback from the couriers...
7. The couriers seem to be the Licensing authority and there are massive issues with their system...
The Capitec process is in theory a wonderful and amazing opportunity... but... we live in South Africa and it seems that government has its own objectives that don't align with the people's.
Capitec, this is an amzing system... badly implemented with governement stuffing it up.