JvdM
Janine van der Merwe

1 reviews | Active since Aug 2022

27 Aug 2023, 13:56

Bad *****ulent case service

I was a victim of *****ulent activity in 2022, losing close to R100 000. Capitec has not helped me recover my lost funds. I’ve been in contact with them for over a year and to this day have not been helped. There has been minimal communication despite my numerous attempts of contacting them. *****ulent activity is supposed to be a high priority for banks and as a pensioner I would have expected more support.

0
Replies (3)
Capitec Bank
Capitec Bank's reply27 Aug 2023, 15:27
Official
Good day  Janine Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
JvdM
Janine van der Merwe's update27 Aug 2023, 19:28
Reviewer Update
Thank you I will be waiting for your person to contact me.
Capitec Bank
Capitec Bank's reply28 Aug 2023, 08:54
Official
Good day Janine Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank