Bad treatment on Capitec bank

On 20 November 2024 I received this message Capitec: Your account has been identified in suspected ***** and is under review. This means there may be funds on hold or restrictions on your account. ***** case ***9. Chat to us on WhatsApp *** if you have any questions. We aim to solve this case and give you an update as soon as possible. I quickly went to mall of Africa branch to enquire, I was told that the sender of the money should go to there Branch not me he went. When he was there he called me that the banker says I’m the one to go the bank of which I did. On 21 November 2024 I went to Centurion branch I was told I need to submit Affidavit, POP and certify ID copy I then went to mall of Africa branch to submit them. 22 November 2024 I went to mall of Africa to enquire the bancker told me nothing she can do the matter is with the ***** department. I called the head office I was told I won’t be able to speak the department my matter would be resolved on 5 working days. I did a fellow up on Capitec WhatsApp still I was told nothing they will do. Until I write a complaint letter on Monday night till today I haven’t got the access to the money. My money is R200000.00 the money was meant to purchase stationery for my business to deliver to a school on Friday. Now my contract is getting cancelled because of this situation im losing business.