BAD TREATMENT AND NO CLIENT SERVICE PRIORITY

I am getting my money just varnishing out of my account and the app dont even show where the money went and when i went into capitec bank in fochville i was given a ticket with queue number but i was caught by suprise seeing 4 desk unoccupied but staff just sitting on the desk and other staff members just going up and down and i hear one saying she is going on lunch and other shona guy says dont go to lunch pls assist me first and i will buy you lunch and indeed the lady went to talk to one consultant at desk 9 and the shona guy was called and assisted! I threw them with their piece of paper and went out as i want them to stop my account and will change it to other bank and will inform the personnel office in the army to change my pay not to go to that account! Capitec is useless