Bad Treatment

I got retrenched the end of June. On Friday the 03rd July i went to ****arney branch to report retrenchment. They advised me they need all necessary documents. I had only 2 documents, i am still waiting for other documents from my previous company. I then asked them that i am still waiting for certificate of service and ui19 from my previous company. They advised me to phone and make arrangements. I phoned customer care on the 16th July, the consultant who took the call advised me to go back to the branch, I went back to ****arney and they told me that i need to phone customer care again to arrange payment. I phoned customer care at the branch on the 24th and spoke to Serame who advised me that i am already in arrears. I asked him how can i be in arrears when i have been taken from pillar to post to arrange payment. I advised them i am a still waiting for the documents from my previous company. Till to date, i still haven't received them. I had to borrow funds on the 24 to pay 400ZAR onto the phone loan and 300zar on to the credit card. I was never explained that until and when i have the documents my accounts will be frozen. I received threatening sms to say my credit life will not be covered, i was heart broken. Ever since i had credits with Capitec, i have never missed any payments, not defaulted. Now that i lost my job i have been threatened with credit life insurance- when i need it the most. I phoned again customer care and took oath that i will pay 250ZAR every month until i receive all the necessary documents from my previous company. Yesterday, a member of a family transferred funds onto my credit card to assist in placing their order. Only to find that my accounts are frozen, i cant use this credit card because my loan is in arrears. Sad part it is not even my funds, my blood pressure went up, my heart started to beat very up normal. Capitec, why are you treating me like an enemy, ********, poor dog that it running away from my obligations? when finally i have all the necessary documents to report retrenchment are you going to reject the claim and say i am in arrears? I didn't plan to be retrenched, i didn't choose to be arrears, i haven't even been able to claim uif. I am honest, loyal, even when i had salary cuts i still honored my obligations and pay my debts on time. Please can you release those funds from credit because they are not mine. If it means i contact The President office, banking ombudsman i will do so. Please phone Tourvest and confirm if i have been retrenched. I am highly emotional, i am in tears with how you are treating me. You are treating me like stinking donkey that runs away from its obligations.