Bad services- License renewal

I renewed my license disk on the capitec app 2nd January 2025, after 5 business days as said it was never delivered. I called on the 13 Jan logging a query, they could not get it on their system and had to escalate it. When i check online “it’s still under investigation by the special team. Tomorrow is the 21st my grace period is over. Theres no communication on their end. Im beyond frustrated.