BAD SERVICES AT SONTONGA MALL CAPITEC BANK

Capitec Bank ATM swallowed my card and then after the ATM and screen was written OUT OF ORDER. I reported the matter to the Capitec consultant Sibongile in Sontanga Mall. She said she advised me to come inside the branch and make a new card and showed where to sit and promised to give me customer number. I waited for more than 10 minutes without a customer number. I went back to her, she shouted me and said BABA I SAID YOU MUST SIT DOWN. I was very furious and I ask the for the manager I lady by the name of Rea came and assisted gave me customer number or transact number, also explaining to her what happen she apologized and sent me to a consultant to assist me. The Capitec Bank branch consultant called the Helpdesk and referred us to client care and the client care advised we should speaker to the branch manager make me a new card and waiver the payment of card replacement as this was the bank fault. Rea bank manager suggested that she will send the FIDELITY SECURITY GUYS TO TAKE OUT MY CARD AT THE ATM, I must wait for them. So I did they took out my card and give it to the manager Rea. Rea called and show me my card and said the card is damage I must make a new card because she tested the card. I was puzzled so she game the card and I was able to withdraw money. I went back to her and showed her why she **** and said she tested my card and it is damage, because I ask her to show me she failed. Please investigate this, we do not deserve this treatment.