vN
vusimuzi N

1 reviews | Active since Jun 2011

17 Aug 2015, 17:37

Bad services and Invading privacy

this branch has shown me once again that client service is not important.<br> <br> 2 weeks i went to the branch to ask information. i saw the guy at the front with the lady of which i stood on the queue and wait for him to finish with the client. some clients came find me there standing on the queue because they were women she decided to assist them first before me. i even told him that what he is doing is not right and gave me an attitude.<br> <br> today i went to do reversal of which he spoke to the guy (consultant) first and the guy called my number. he assisted me and before i leave he didnt even close my private information of the bank and show to his buddy. it has shown to me that our information is not secured with Capitec.<br> <br> i have business account with FNB and personal account with Capitec. i feel that this has given me a worry that my information is not private at Capitec. how can i trust that my information is not distributed to people.<br> <br> i'm thinking of taking my account elsewhere

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Aug 2015, 09:37
Official
Hello vusimuzimn,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Roxanne Pridgeon
Complaints Management: Capitec Bank