Bad services

The services at Capitec call center is very bad you have call center agents who thinks their are better than other people I called this morning spoke to a lady I forgot her name she just put me through to a department that no one answer I called again spoke to Thato who also thinks that Capitec is his fathers company who just told me to speak customer service the call dropped again I called again spoke to Thami Maluleke very very rude guy I don't know how capitec trains they staff but they call center staff is very unprofessional and rude all I wanted was a settlement letter for the personal loan I have with Capitec I was on a phone for more than 30 minutes for settlement letter only....I phone FNB for a settlement letter I received the letter in less than 5 minutes