Bad services

Went there today to make a personal loan for my grandmothers funeral on Friday, i have been working for the same company for a year - i changed divisions in the company - they changed my employer name to the division name i am in. the system could not trace the company (as this was a division - DUH!) i could not get my loan and cannot pay for my grandmothers funeral! i will never ever recommend Capitec to anyone again! I will be closing my account!