Bad service without proper feedback and solutions

I made a payment using capitec business bank of R70000 to book for my clients last week Thursday the 3rd and it didn't go through. The money was deducted from my account and was not returned back. I spoke to thir chat agent that told me it was a system discrepancy and that their support is handling it. He couldn't give me a turn around time to resolve the matter because he couldn't get hold of their support department. I further escalated the matter to their complaints department and all they could do is give me case number after case number. Tomorrow is Thursday and I need to render a service with the payment that is stuck with capitec business. I swear even the home affairs and saps including the health department of our undependable government could have done a better job. I'm frustrated and everybody I talk too keeps passing the buck.