RM
Raisibe M
1 reviews | Active since Jun 2019
13 Nov 2019, 22:22
Bad service with Capitec sms banking
Today since 17:00 my brother and sister tried to send me money using Capitec sms banking but it failed and I really need that money so that I can travel to work ,I don't have a transport money.i was home on leave since I was burying my mom so now I need money to travel back to Joburg at work since am at home in Mpumalanga.My problem is I have to go to work tomorrow because am going to start at work on Friday.So now am really ****ed of because of Capitec bad service.The problem is my brother and sister are far away from Mpumalanga and they are working they can't send the money through Shoprite or Spar etc.My question is ,how will I go back to work as am starting on Friday this week.
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Capitec Bank's replyOfficial
14 Nov 2019, 11:08Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 Nov 2019, 11:08
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank