Bad service with Capitec

In fact i wanted to rate zero Star because i called Capitec Bank and spoke to Valentine on the 1st of July at around 22:20 pm and he just put me on hold and left me there. i was holding for more than 30 mins. he said he is going to inquire on how best he can advice me regarding the debit Order i was inquiring about. I noticed he does not have answers for me but how do you leave a client on the phone more 35 mins? I think the intention was i will hold until i drop without thinking that we use our time, airtime to call and we need help since we banking with Capitec. The nice thing is that he ended dropping the phone because i was not willing to drop it. Please deal with this if we matter to Capitec