Bad Service. Why is Capitec Bank *****ing our money

My name is Mulalo Mutswana I.D number ***. On Wednesday 19th July 2023 I reported a unauthorized deduction on my account with a person called Nazlee using WhatsApp platform. I was told that the disputed was open and the money will be reserved back on my account after 24hours. I want for 2days without any comminication. Even today the money isn't yet back to my account. Then I decided to ask again today using WhatsApp platform what's going on with my case. I was chatting with the lady called Zanele Reference number is ***. She told me that I need to wait for 8days which I agree to give bank enough time to investigate the case. I was surprised to receive a message says " Capitec: Mr MUTSWANA, your Debit MasterCard was stopped successfully. Order a new card on your Capitec App or simply visit your nearest branch for a replacement. Info: ***" But I never give her instructions to closed my card. I didn't even received any approval notification on my capitec app to approved to allow her to closed my card. I am sitting here today and I want to used my card today I was told that my card is blocked without my permission. She told me that I need to go the branch to get a new card which I will pay R70 for the things that I didn't even give her permission to closed my card. I am staying away from Capitec branch now I can't used my card because Zanele decided to closed my card without my permission.

I need to know if this how Capitec Bank do things access our account without our permission as customer. I even ask her to send me that policy that allow capitec bank to closed customer card without customer permission. I thought maybe this bank it's better than other banks

From Mulalo Mutswana ***