QD
Queen D

1 reviews | Active since Aug 2024

10 Sept 2024, 20:36

Bad service when you need help .

Been waiting for a week now for you Capitec workers to call me and tell me why my money is still on hold on my flexi account as I have went to the branch but not getting any feedback back from the forensic,I still call you care centre but I’m always told that I should wait 24 to 48 hours in order for you all to give me a feedback . I have bills to pay with that money that you all are still holding and not giving a feedback. I will continue putting reviews here on hello Peter until my money is back on my Flexi account or else I will sue you Capitec. I can be going to the branch and calling like a mad person . Take your clients serious please.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Sept 2024, 07:37
Official
Good day Queen Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.