Bad service when claiming for a Funeral Cover/Plan

I find it extremely disappointing to be taken from pillar to post by Capitec when you make a claim from their funeral plan. Their consultants just rumble and there is not department to deal with the claims only. They give you 3 ways of claiming, Email *** Visit a branch Call our 24hr Client Care Centre on *** I chose to email and i sent ALL the documents required 3 times and they don't seems to have proper processes in place to manage retrieval of documents. May be they should focus on opening savings accounts.