Bad service UN TCF Treat a customer fairly

I just received an unpleasant breakfast bowl from a consultant by the name of Jessica (if that's her real name) @ Hatfield branch PTA<br> Good day<br> Could someone please confirm for me if there really is a Jessica @ Hatfield branch, I do not have her surname, she refused to give to me, her attitude in handling clients is disgusting & disrespectful, we as clients contribute so much to Capitec Bank & I'm also a minority shareholder & to be treated like a garbage its truly unacceptable, to make matters worse, she was disrespectful in front of a trainee, one has to question what the learner has been picking up, I'm highly disappointed Capitec, I never had any issue(s) with the bank & its employee(s) in all my 3yrs if my memory serves me correctly till this day (14/08/2015). I notified her manager, however, I'm not sure if the issue it's going to be addressed, I mean I could see it<br> Thanks<br>