Bad service turn around time and no feedback to client

I am a client of capitec, on monday the 10 November 2025 money was deposited using an ATM machine at Mokopane town,the maching had an error and it stopped working,at the time the money was taken by the machine,the following day 11 November 2025 in the morning incident was reported at the same bank.Today the 12 November 2025 money is still not relecting in my account,capitec is saying there is a delay in resolving this quiry ,in the mean time i am seating here am stuck where i am because my money is withheld and it seems they are not prioritizing finalization of my quiry,i am really disappointed in their service,i am not receiving any feedback whatsoever.