Bad service treated like trash / ******

<p>I visited the branch today to help my younger brother to open a new account at wonderpark Branch The service I received there it was that bad because I couldn't speak Xipedi am was speaking xi tsonga n the reception lady she gave us attitude first n helped White lady who came after us. From there I was given ticket no 62 which my brother proceeded to counter no 5 where he was supposed to be help by the gentle man light in complexion n shaved head, the guy he was not having a name tag and he refused to give us his name, he sent my brother back on the Queue because he couldn't speak his language and a new ticket was issued which was no 69 n he returned back to the queue for not speaking xipedi is this how we suppose to be treated?? At the bank where we bringing business? Is this good for business I thought this is a free country.<br /> <br />Am so ****ed with the service we received and the unnecessary time we wasted at the store.<br /> <br />I thought all Capitec employees should wear name badge when helping clients I saw only one person on the store who was wearing a name badge the others they were not wearing and I ask one lady the name for the guy she said she doesn't know him? It is possible for you not to know the person you working with??<br /> <br />I need this sorted formal apology and the explanation on why did we receive that kind of treatment If this is not sorted am willing to take this further for all other people to see how we being treated while bringing business at home<br /> <br />This happened at wonderpark Pretoria around 10:00 and 11:30</p>