BAD SERVICE TO RETRIEVE MY MONEY AFTER BEING ****MED

I am an account holder of Capitec Bank and paid money into a Standard Bank account on 06/10/2019, just to realize that i was ****med. It was for a deposit to secure a place to stay and after i made the payment the Jennifer Mzobe lady never picked up my calls, no lease agreement was sent to me. I tried calling the lady the whole of Sunday, on Monday I called the bank to try and retrieve the money as it was then clear I was ****med. The agent was very helpful, she sent an email through to Capitec's forensics department to liaise with Standard Banks forensics department to try and retrieve the funds and freeze the account into which I transferred the R3200.00. A police case was opened and I called Capitec and gave the case number to the consultant/agent who assisted me and he confirmed that the bank will contact me in regards to the progress to retrieve my money. Called again today 11/10/2019, and there is still no feedback or progress.

This is bad service. All I want is for the 2 banks to get my money back, and there is no communication on the progress or anything whatsoever. References of the calls I made are: ***4, ***2 & ***8.

In the beginning of the year i was indirectly implicated by *****, when someone transferred money into my account, the bank froze all my money instantly and i could have access for over 2 weeks, until my innocence was proven.

When I was ****med and transferred money to an account of someone who clearly gets away with ***** and ******** people, I don't get any quick reactions to get that money back. I am terribly unhappy and unsatisfied with the lack of service I'm receiving.