Bad service to a query not being attended to.

<p>Basciaclly money was transferred to a wrong cellphone number and I did contact Capitec Bank however the agent from customer care department doesnt want to assist me with the reserval. They have stated that i must contact the number where money was transfered to and ask person to give the money back, however the number does to voicemail. Therefore i went into bank and the branch manager stated to go to small claim court to open up a case for the reversal of the funds, how is this necessary? When Capitec Bank is supposed to assist with the query. Whats the purpose of going to small claim court to get a case number, when firstly the number goes to Voicemail how will they assist me with the case with a Case number from small claim court, when i dont know who im opening a case against. </p> <p> </p> <p>i did recieve an sms stating from customer care, Apparently the consultant by the name of Justin is handling my query.</p> <p>As well if they cant get ahold of the customer till the 04/04/2017, they will provide me with the name, surname and cell phone number to find the person. Where will i find this person?</p> <p> </p> <p>Please note: the money was transfered to the wrong person, apparently the client is a capitec banker. So please tell me what is stopping Capitec from helping me with the reversal.</p> <p> </p> <p>All im asking for is assistance with regards to a reversal of my funds that was transfered to the wrong Cellphone Contact number. </p>