MD
Mehluli D

1 reviews | Active since Jun 2015

24 Apr 2019, 14:58

Bad Service, Rude Staff, ******, and *****s.

I have been a client with Capitec for more than 9 years, I have personal loan with them which i have never missed a payment and also Credit facility.

Paid capitec in advance for both loans and agreed that they will debit as usual end of that month. Capitec cancelled my credit facility and bridged our initial contract before the expiry date.

I over paid an amount of R108 which they agree on but failing to resolve. My credit facility was decreased two times within a day with no explanation They have granted me advanced 10216.64 over draft without my approval on a high interest rate.

I have been on call with - Mutsamai for 23min. 11Sec Keletso for 12min. 09Sec Lerato for 48min. 31Sec Jennifer Fransis for 37min. 56Sec Thabiso for 2min. 34Sec and Jack for 28min

That is close to R400 of airtime...

I promise you this if its not resolved today, you will debit my account for your Loan for the last time this month and pity cause the salary payment has been processed already.

You will blacklist me? then what?

MY ADVISE TO WHO EVER IS USING CAPITEC TRY LOOKING AT YOUR STATEMENT EVERY MONTH YOU WILL BE SHOCKED OF YOUR FINDINGS Resolve this today

0
Replies (2)
Capitec Bank
Capitec Bank's reply25 Apr 2019, 11:53
Official
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply25 Apr 2019, 15:55
Official
Good day

Please refer to the telephonic conversation.  

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank