Bad Service/ Ridiculous
<p>I had a loan with Capitec that I settled two years ago, 15 August 2014 to be precise. I went to the branch (Dobsonville) to request a settlement, they gave me the figure and I settled the very same day. To my surprise, I get a debit order from my FNB acc on 27 September 2016, you won't believe the explanation I got from Capitec's *********** consultants. They told me the loan was not settled, I was only paying in advance and interest was charged monthly till date. I requested a statement, no one could explain what's on the statement</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Jabulani
I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Jabulani
I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank