bad service ref***9

<p>I sent money to a wrong cellphone number i then contacted tje call centre to assit spoke to Siya Sokatsha who said they will place a hold on the accound i should give the 24hrs to contact the acc holder of the wrong cellphone numnber, 5days later a lady by the name of Candice called me to tell me that they cant get hold of their customer so they can not assist me furyber as my bank to tranfere back the money to mh capitec acc..i have a ref number of the payment..i have an account with them but still they refused to help me. I am wondering how is it possible fpr a bank not to be able assist their cuatomer to transfere back money that was sent to a wrong number .becoaus i have all the details regarding the payment they can also be able to go straight to my account bank statement it will show them everything..i need my money it was R1000 that i sent..but Candice sais THEY CANNOT HEL0 ME how rideculous is that!!!</p>