Bad service received

My first visit to Capitec bank was Sat 23/04/2019 to apply for a credit card with them saying that they need to confirm employment which I understand 100%. I went back the following Monday the guy that helped me initially was not there so another consultant helped me... Her first words to me was "oh I don't think we could confirm employment" which was weird because the consultant called me earlier that day anyway she took all my details just to tell me that I only qualify for a loan and credit card which I don't understand... Went back again Saturday 06/04/2019 to ask a few questions just to be shown away after about 35 min because they could not find my documents..... This is really pathetic! Time wasted!!