Bad service received

I am disappointed with Capitec service, they take advantage of the poor and illiterate client, I went to Capitec to apply for a loan which was granted and was happy, to my surprise two months later I see money deducted from my account, I went to Capitec centurion branch (close to my workplace) were I was told that I have a credit card with them, when I asked how come because I only app**** for a loan, I was told by their branch manager to go to the branch where I app**** for a loan (Atteridgeville ), i tried to explain to them that i work for retail i cannot afford to take time off again, to cut the story short, why did the consultant apply for credit card on my name without my knowledge and now I am told that i must pay the outstanding balance before they can cancel it, I did not ask for it and now I am been taken from pillar to post about something I did not ask and signed for and never used. I want this matter to be resolved as soon as possible and all the charges must be reversed due to your incompetence when it comes to customer service .

your urgent response will be much appreciated

Annoyed customer Contact me on **********