bad service poor atm malfunctioning

On Friday afternoon i withdraw R500 at an atm a capitec atm in cullinan pretoria east the atm only gave me R300 i phoned the nr on the atm a very rude lady telling me it might take up to 14 days to investigate the problem and dropped the line. thats unacceptable its not my problem their machines are malfunctioning and i needed that money on friday i even tried withdrawing on another card a R50 and it did not come out and the machines just rebooted dor the next customer o want my money reversed they van watch surveilance footage to see how long i stood and waited at the atm while phoning it is really unacceptable and poor service grom the call centres