BAD SERVICE OVER AND OVER

I am extremely upset and disappointed in the service I keep receiving at Capitec Bank, the level of competence is atrocious. Consultants on the own do not speak the same language and seem to have same knowledge which projects so much confusion to me as a client. My account was on hold I submitted the correct documentation and I was told at customer care that all documents are correct I just need to go to the bank and the Consultants there should call there relevant department for the hold status to be lifted/removed. I did exactly that and when I got there at Help desk they kept saying she must call the ***** department and at the ***** they kept saying she must calling help desk, the Consultant made calls like 6 times and all these departments said doing this was not their duty. I do not know what the service of Capitec is getting to at this point. I need the hold status removed IMMEDIATELY. And when I called AGAIN myself I was told that the person in charge of my case might now be in the office.