BAD SERVICE ON SETTLED LOANS

Bruh, firstly i had a chat with moipone who asked me verification questions, i answered everything correctly yet she said i failed the verification, i decided to call the call centre, agents just keep on transferring me from 1 place to another, i spoke to at-least 4 agents and it seems they don’t even know what to do or how to handle a simple query. I’ve paid off/settled some of my loans but they are still showing as outstanding. I’m 100% sure i paid the exact amounts i was advised of, i even have the settlement letters and smss to confirm the amount. Instead of your agents assisting me they are trying to dispute what i tell them and argue with me. This might even end up in the ombudsman should you guys fail to assist me. Please look into the matter, you can also have someone to contact me, and it should be someone who will be able to assist me in clearing whatever outstanding amounts that are showing on my settled loans. Your agents are not competent. Sorry to say this but come on, i know you can do better and I’m giving you guys an opportunity to redeem yourselves and help me out.