Bad service on Incident# ***9

I am disappointed the way Capitec consultants are handling my application for Incident# ***9. I started this application process from last week with a lady by the name of Queen. She asked me to send my docs of which I did from last week already. I have been receiving numerous emails from Capitec saying that they are missing a page from my February statement. I have been sending that via whatsapp and via email but no one seems to have received this. I spoke to Zolani today he told me he wrote a message to this Queen to call me back. Up u till now that application is still missing that document and no one calls me back. Even your complaints desk is useless. The lady I spoke to at complaints she was rushing home and never attended to my complaint. I'm wondering what kind of a bank is this.